FAQs
Have a question about our candles, sprays or refills? You're in the right place. Here are the things customers ask us most often.
Products and fragrances
What makes Luxe and Little different from an ordinary candle company?
Odour control is at the heart of Luxe and Little. Our collection includes soy candles developed for everyday food, pet and smoke odour concerns, alongside sprays, car fresheners and refillable candle options. We also care about the experience of using them, from the fragrances to the reusable vessels.
Do your candles remove every unwanted smell?
Our candles are part of an odour-neutralizing product range, but results can vary depending on the room and what's causing the smell. Cleaning the source of an odour and providing appropriate ventilation should always come first. A candle is not an air purifier or a substitute for removing smoke, mould or other indoor-air hazards.
What's the difference between scented, unscented and fragrance-free?
Scented products include a chosen fragrance such as Original, Jive or Bubba & Daisy. Some products also have unscented or fragrance-free choices. The two labels don't always describe identical formulations, so check the specific product details and ingredients if you're avoiding a particular fragrance or ingredient.
Are your candles made with soy wax?
Yes. Soy wax is a key ingredient in our soy candle range. Wick types, added fragrance and other materials may vary by product. Check each product listing or its packaging for the most accurate details.
Which fragrance should I choose?
Original brings together Acai Berry, Citrus Mist and Gardenia. Jive combines Ocean Breeze, Sun & Sand and Blue Raspberry. Bubba & Daisy has notes of Amber Romance, Rose Garden and Hawaiian Plumeria. Rhapsody en Bleu offers its own woodsy, floral and citrus blend. If you prefer no added scent, explore our Fragrance Free collection.
Can I use a Luxe candle around children or pets?
All burning candles need careful placement. Keep them out of reach of children and pets, away from flammable materials and somewhere they cannot be knocked over. Never leave a lit candle unattended. An ingredient described as natural or vegan does not automatically make every product suitable for every person or animal.
Candle care and refills
How long does a Luxe candle burn?
Our standard 10 oz soy candle offers a burn time of up to 70 hours, while compatible candle refills have an approximate burn time of 50 to 60 hours. Other sizes and styles may differ, and actual burn time depends on use and conditions. Please check the product page or packaging for details.
How do I care for my candle?
Follow the candle's label, keep the wick trimmed as directed and burn it on a stable, heat-resistant surface away from drafts. Let the vessel cool completely before handling it. Visit our Candle Care guide for more tips.
Can I reuse the concrete candle vessel?
Many Luxe concrete vessels are designed for compatible refill inserts. Allow the used candle and container to cool completely, then follow the refill instructions. Don't use a vessel that is cracked or damaged.
Does a candle refill come with a new container?
A refill is intended for a compatible vessel you already own. Check the product variant and the stated contents before ordering. You can explore available options in our Candle Refills collection.
Ordering and getting in touch
Where are Luxe and Little candles made?
Luxe and Little is a Canadian business based in Mississauga, Ontario. We manufacture our signature candles and concrete vessels in Mississauga. For details about a particular product, check its listing or contact us.
How much does shipping cost and how long will it take?
Delivery details depend on your order and destination. For the most current information, review our Shipping Policy and the shipping options shown at checkout. Please contact us if you need help before placing an order.
What if something arrives damaged or isn't right?
Contact us with your order number and a description of the issue. You can also review our Refund Policy for the current terms.
Do you offer wholesale orders?
We welcome wholesale enquiries. Visit our Wholesale page or email candles@luxeandlittle.ca to discuss your business and the products you're interested in.
Do you have a physical shop?
For current in-person shopping or pickup options, please contact us before visiting. We don't want you to make a trip based on an outdated location or announcement.
How can I reach your team?
Send a message through our Contact Us page or email candles@luxeandlittle.ca. We're happy to help you choose the right product or answer an order question.